The Exchange. After The Firm (pp. 326-327)
“After the meeting, Jack called the insurance company for the update. Instead, he was put on hold and waited far too long. When the CEO said good morning, Jack was surprised. What he heard next was deflating. The claim was being denied on the grounds that Giovanna had been kidnapped and was being held by terrorists, as opposed to a criminal gang. The policy unequivocally excluded coverage for acts of terrorism.
‘I can’t believe this,’ Jack roared into the phone.
‘It’s right there in black and white, Jack,’ replied the CEO calmly.
Black and white. Since when were insurance policies clear about anything?
‘Kidnapping is kidnapping,’ Jack said, trying to control his anger. ‘The damned policy covers kidnapping.’
‘Our sources tell us it’s the work of a terrorist organization, Jack. So we are denying. I’m sorry.’
‘I don’t believe this.’
‘Our counsel is emailing a denial memo as we speak.’
‘I guess I’ll see you in court.’
‘That’s up to you.’”
